The delivery is free of charge in France Métropolitaine for all items. In the European Union and Switzerland the fees are 10 euros for a standard package and for Norway and Iceland 16 euros for a small item and 20 euros for a standard package. If a customer would like to be delivered in other contries pleace contact us. In case of any questions please contact us by e-mail firstname.lastname@example.org
All goods from Vegan Mode can be exchanged within 30 days provided the item or items have not been used or damaged. The item should be sent in the original packaging, with a protection bag and other. The customer is in charge of the sending fees. The goods will only be exchanged after being controlled by our personnel and if in a perfect state. A used or damaged item will be sent back to customer.
If the shipping address is in an extra UE country, eventual local taxes and additional duties will be calculated and applied by the authorities; these costs will not be at our charge. The shipment may contain a separate invoice which requires payment of duties and taxes charged by local authorities.
In some countries VAT can be refunded. Please refer to local authorities.
Any issues regarding product quality will be reviewed on a case by case basis. If the problem is a result of a manufacturing flaw, the item will be repaired or replaced. In the case of normal usage and/or mistreatment of the item by or on behalf of the customer, the item will not be repaired or replaced.